We’re here to help! If you encounter any issues or have concerns while using Trustio, please follow the steps below to report the problem. Your feedback helps us improve the platform for everyone.
Technical problems (e.g., site errors, broken links, login difficulties)
Problems submitting or viewing reviews
Issues with your profile or account access
Incorrect or misleading information on profiles or listings
Suspicious or abusive behaviour
Billing or payment concerns
Other general site problems
Before reporting, you may find your answer in our Help Centre or FAQs.
If you still need assistance, please contact us via one of the following methods:
Email:
info@trustio.co.uk
(Please include as much detail as possible, such as screenshots, URLs, and device/browser info.)
Phone Support:
020 8058 6504
Mon–Fri, 10:00am – 8:00pm UK time
Live Chat:
Available Monday to Friday, 10:00am – 7:00pm (Click the chat icon on the home page)
To help us resolve your issue quickly, please provide:
Your full name and email address
Description of the problem
Steps to reproduce the issue (if applicable)
Any error messages you see
Screenshots or screen recordings (if possible)
Your browser and device type (e.g., Chrome on Windows 10)
We aim to acknowledge your report within 1 working day.
Our support team will investigate and get back to you with updates or solutions.
If needed, we may ask for additional information.
If you experience security concerns such as suspected hacking or data breaches, please email info@trustio.co.uk immediately.
We appreciate your patience and feedback. Your reports help us maintain a trustworthy and effective platform for everyone.